When your mouse won’t move, it’s difficult to tell whether the problem is caused by a frozen application, a frozen laptop touchpad, or simply a frozen computer. This type of conduct can manifest itself in the following ways:

  • The computer screen freezes and the cursor does not move, or the cursor moves but does not freeze.
  • Even if you swipe the touchpad or move the external mouse, the mouse cursor remains in the same position.
  • There is no response when you move the pointer over buttons or hyperlinks.

Cause of a Frozen Mouse on a Laptop

If the mouse cursor is not moving, you could assume that there is an issue with the mouse or touchpad, but that is only one possible explanation and is not always the case.

Other possible causes include the computer partially crashing, a single application absorbing all of the CPU resources, the mouse driver crashing, or the application you’re now using becoming unresponsive or freezing.

The troubleshooting procedures outlined here will assist you in identifying the source of the problem and unlocking a frozen mouse on a laptop.

How to Fix a Frozen Mouse on a Laptop

Including 32-bit and 64-bit versions of these operating systems, this problem affects all editions of Windows 10, Windows 8, Windows 7, and Windows Vista, as well as their respective 32-bit and 64-bit versions.

1. Generally speaking, restarting your computer is one of the most effective ways to resolve any such problem. This is more difficult to accomplish when the computer is not responding. If your computer freezes, try a few other methods to shut it down, including a hard restart.

2. If the mouse freezes again after a restart, it is possible that there is a problem with the driver or the application. Start the computer in safe mode, and then uninstall any recently installed software that you may have done so accidentally. Once you’ve finished, restart the computer once more.

3. Make sure your mouse driver is up to date. If your computer continues to freeze, you may need to perform this procedure in safe mode as well. Depending on whether or not the automatic driver search works, you may need to download the mouse driver from the manufacturer’s website. You should be able to obtain the driver for your trackpad from the website of the computer manufacturer if the problem is with the trackpad. Once the driver has been updated, the machine should be restarted.

4. Troubleshoot the problem with your external mouse. If the cursor is still not reacting when you move your mouse, there may be a problem with the computer’s hardware. Walk through the steps to troubleshoot an external mouse that isn’t working if you’re utilizing an external mouse in conjunction with your laptop. If the mouse scroll wheel is the only thing that appears to be stuck, there are several troubleshooting actions you can do to resolve the problem.

5. Double-tap the touchpad on your computer’s keyboard. The ability to enable or disable the touchpad on various laptops, such as HP Notebooks, can be accomplished by double-tapping the touchpad. Because this feature is frequently enabled by default, mistakenly double-tapping the touchpad can result in the touchpad being disabled. Set up two laptops together to turn it back on, double-tap the button once again.

6. Troubleshoot the touchpad on your laptop. It is necessary to troubleshoot the laptop trackpad if it is not functioning properly. Not to mention that giving your laptop a thorough physical cleaning will often resolve stick touchpad issues caused by dirt particles on the touchpad.

7. Make sure the touchpad isn’t disabled in any way. Users may inadvertently turn off their laptop trackpad, resulting in the pointer becoming stuck in place. It is also possible to mistakenly disable the keyboard. Using a single driver between the laptop and touchpad will result in the touchpad ceasing to function. Each laptop manufacturer includes a set of keyboard shortcuts that can be used to turn off the trackpad. Some keyboards contain a function key that has an image of a trackpad on it, which may be used to turn it on or off. Look on the manufacturer’s website to find out about those shortcuts so you can avoid them in the future.

8. In the Device Manager, select your mouse and turn it on. Access to this can be gained by using the Device Manager and searching for Mice and other pointing devices. Look for an exclamation point, which can signal a mouse driver that has been deactivated or failed. If you want to disable hardware such as a mouse or trackpad, you may do it through the device management as well.


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