Why won't my PC establish a WiFi connection?

Your Mac® or PC laptop may have problems connecting to a wireless network for a variety of reasons. These are a few of the most typical problems.

  1. Your device is off or in airplane mode, which disables Wi-Fi.
  2. Your router isn’t working.
  3. You’re using the wrong WiFi password.
  4. Your laptop and router are too far apart.
  5. It’s possible that the Wi-Fi network your device is joining doesn’t support it.

How to make your laptop work with WiFi

Restarting your computer is always a smart first step if your computer won’t connect to Wi-Fi. However, there may be more complex solutions available. Until one of these fixes brings your Apple® or PC laptop back online, try each of these choices.


The first step in troubleshooting may seem straightforward, but verify sure your Wi-Fi wasn’t inadvertently switched off by checking here.

With a Mac:

Choose the Apple menu from the top-left corner. Next, select Network from the System Preferences menu. Click the “Turn Wi-Fi On” button if you see one to connect to your network.

Using a computer with Windows 10:

Select the internet icon from the lower right corner. Check to see if the Wi-Fi box is blue, which indicates that it is on. Click it to create a network connection if it isn’t already there. Make sure the airplane mode is off as well.


By clearing the cache and renewing connections, rebooting your router might help with connectivity problems. This is how:

  1. Your router must have all cords disconnected before being unplugged. Your connection may suffer if there is static in the lines, which may be eliminated by removing the cords.
  2. Plug it back in after at least 30 seconds have passed.
  3. Wait at least two minutes after turning your router back on before attempting to establish a Wi-Fi connection.


When using the default password that came with your network, Wi-Fi passwords are case-sensitive, lengthy, and complex. Make sure your password is appropriate for the network you’re attempting to access, and type each letter, number, and symbol precisely.


Your computer might not be able to receive a strong signal if your laptop is distant from your router or if there are numerous walls between the two. Try connecting after relocating your laptop to a spot free of obstacles and within 10 to 15 feet of your router. Do you have a location in your home where the Wi-Fi connection constantly seems to be weak? A wireless mesh network may be beneficial.


Two Wi-Fi frequency bands, one marked 2.4 GHz and the other 5 GHz, can be available on your router. Typically, the 5 GHz frequency offers quicker speeds while the 2.4 GHz band offers better coverage. Try the other band if the first one isn’t working for you.


Both Macs and PCs come with software that can aid with issues with internet connections. Here is how to operate it.

With a Mac:

  1. Close any running programs and attempt to connect to your Wi-Fi network.
  2. In the top-right corner, select the magnifying glass symbol to continue.
  3. In the search box, type “wireless diagnostics,” then hit the return key.
  4. The application will examine your connection, identify any problems, and suggest potential fixes if you follow the instructions.

When using a Windows 10 computer:

Access the network troubleshooter by going to Start > Settings > Network & Internet > Status. The application will attempt to fix your issue if you follow the steps.


Try restarting your network if you’ve exhausted all other options and your computer still won’t connect to Wi-Fi. Since you’ll have to re-join the network after setting the wireless password, make sure you have it with you.

with a mac:

  1. Then select System Preferences > Network from the Apple menu.
  2. Click the minus button after choosing Wi-Fi from the menu on the left. Next, choose Apply.
  3. Wi-Fi may be chosen from the Interface dropdown menu by clicking the addition icon. After that, click Apply and Create.
  4. In the Network Name menu, look for your network.

on a pc:

  1. Start > Settings > Network & Internet > Status > Network reset should be accessed.
  2. Now click Reset. Your laptop will uninstall its network adapters, restart, and then reinstall them. Your VPN program may need to be reinstalled.
  3. Reopen your Wi-Fi settings and attempt to join your network.
  4. We’re close by if you’ve tried these suggestions but still need a little assistance. Schedule a repair at your nearby Asurion Tech Repair & SolutionsTM or uBreakiFix® by Asurion location, and our qualified technicians may get your device working again as soon as the same day.

Nothing reduces productivity as much as a laptop malfunction

With Asurion Home+, you can safeguard all of your favorite home electronics, including your laptop. No matter where or which brand you purchased your laptop, you may obtain quick repairs for it whenever you need them from dependable professionals for less than $1 per day. Visit asurion.com/homeplus to find out more information about laptop protection plans.

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